Here are some questions frequently asked by our customers!
A: Just explain to our team what your vision is, and we go to work on the design! Additional charges may apply.
A: Cancellations are accepted up to the 24 hours prior to your items going into production. However, once merchandise has been decorated with your logo, you cannot cancel. The reason for this is since the item is permenantly imprinted with your brand, we cannot reuse it for any other purpose. If you need to revise or change your order for any reason, please contact our team at oshawa@fullypromoted.ca and we do everything possible to accommodate your needs!
A: Ususally, we can accommodate a less than minimum request, although there could be a nominal upcharge. We encourage you reach out to us for more details on your specific requirements, as every order is unique. Stop by our showroom at 243 King St E and we'll be happy to discuss options with you!
A: Yes, as long as you have the permissiont to do so. We can not print, embroider or decorate products without express written permission and/or the proper licenses.
A: Yes! Once it is done, we have it for you for on additional products or for reorders.
A: If you have a time sensitive order, please make sure our team is aware of your firm deadline before placing the order, so we can make sure we can get it to you within the required timeframe. Unfortunately, we cannot control the freight & delivery companies and natural occurrences so please order well in advance to be assured you get it for when you need it.
A: Every order varies depending on different factors, but standard lead time is about 10-15 business days from art approval. If you need the product by a specific date, please inform us of this when you place your order.
A: The setup fee covers the cost of setting up the equipment for the production process, so unfortunately that is usually a charge you will see regardless if you have ordered before. However, there can be exceptions. If you have any questions regarding setup charges, email us at oshawa@fullypromoted.ca
A: We follow industry standard guidelines on the total products delivered. It could be slightly over or under the total ordered, especially for low-price and high-volume items like pens. Our goal is to give you exactly what you ordered, however sometimes it is beyond our control.
243/245 King St E
Oshawa, ON L1H 1C5
Call us: 905-434-7773